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-- Technical Support & Trouble Shooting Guide --

ACTiSYS Corporation has provided this online section of trouble shooting guidelines for your review. In order to save yourself valuable time, please review them before contacting our technical support team.

Q: Where can I buy your products in the U.S.A.?

Answer: You may purchase all of ACTiSYS' products direct. Please contact the ACTiSYS office at (510) 490-8024, office hours are Monday through Friday 9am to 5pm. An ACTiSYS order form can be downloaded here. The order form can be faxed to (510) 623-7268. We will confirm receipt of the order via email. Alternatively, if you know what you would like to purchase, you can email us at

Q: How can I pay for your products?

Answer: You can make a purchase by using any Visa or MasterCard. Please ensure that you provide ACTiSYS with your full account number, the card expiration date and your name as it appears on the credit card. Alternatively, if you are representing a company that would like to arrange credit terms, please contact us direct. ACTiSYS will require your credit references in order to successfully process your request.

Q: What are my delivery options inside the continental U.S.?

Answer: ACTiSYS has accounts with all the major carriers. Regular shipping is via UPS Ground, delivery is promised within approximately 5-7 working days depending on your location. ACTiSYS is based in Northern California. The delivery charge for this service is $8.50. California residents can expect to receive their order within 1-2 working days. For a quicker timetable, the following delivery options are available:

3-day delivery

UPS 3-day East Coast


UPS 3-day Other States


Fed Ex 3 day


                     2-day delivery

UPS Blue East Coast


UPS Blue Other States


Fed Ex 2-day


                     Overnight delivery

UPS Red East Coast


UPS Red Other States


Fed Ex Priority AM


Fed Ex Overnight PM


Question: How can I purchase an ACTiSYS device if I live overseas?

Answer: You can forward payment through either your Visa or MasterCard, as in the case with our domestic inquiries. However, our advice is for you to contact us direct at +1 (510 490 8024 or, to allow us to put you in touch with the closest dealer. If you can please include your country of origin. ACTiSYS will supply you with the name and contact details of our local distributor or dealer in your area. Please note: there are a small number of our products that are not available via our dealer network eg. the IR3000M. In those cases, all overseas orders will be processed from this facility. In those rare cases where our dealer network cannot help, we will accept payment via wire transfer. Please note that there is an additional $20 bank service fee assessed by our bank on all incoming wire transfers. 

ACTiSYS banking information is as follows:

Bank Name:

Bank of America


Warm Springs Branch #1662,
46786 Mission Boulevard,
Fremont, CA 94539





Swift Code


Bank Routing#:


Our A/C Name:

Actisys Corporation

Our A/C #:











Q: What are my delivery options if I reside overseas?

            Answer: The standard shipping rate (dependent on country) for overseas orders are:

Express Mail: $23.50-$27.50

Airborne: $30 - $45

FedEX: $40 - $55

Pricing is based on the freight charged on one - two piece of ACT-IR220L shipped to the Europe. Please contact us direct for accurate pricing on any overseas order. The delivery schedule is from 2-4 days.

Q: Is there a warranty on your products?

Answer: ACTiSYS products all carry a one-year warranty, with the proviso that the warrant label is not tampered with.

Q: Where can I get more information about your products?

Answer: For further information on the company itself or ACTiSYS products please contact our dedicated staff at (510) 490-8024 or at

 If the problem is still unsolved, please contact ACTiSYS technical support.


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ACTiSYS CORP.  | 921 Corporate Way | Fremont, CA 94539 | Tel: +1-510- 490-8024 |  Fax: +1-510- 623-7268 |

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