|-- Technical Support
& Trouble Shooting Guide --
ACTiSYS Corporation has provided this online section of trouble shooting guidelines for
your review. In order to save yourself valuable time, please review
them before contacting our technical support team.
What is the price of licensing your protocol software?
Please answer the following questions as much as possible so we
may provide you with the most applicable and best price:
- Please let us
know the type of your products and applications;
devices (IrDA Secondary Station Protocol), portable computers
(IrDA primary Station Protocol) or Telecom devices (IrCOMM
- IR wireless
printing, intensive file transfer to host computer, to peer
devices, occasional file uploading to host PC, needs to
automatically wake up host PC, tough IR environment, distance
and angle requirement, transfer speeds requirement, type of
interfacing IR devices (IrDA and/or ASK-IR), inter-operating
IrDA products (e.g. Windows 95 or Puma-Tranxit software,
HP-5MP printer, etc.), your own application software running
on the host PC, needs to interface with ASK-IR based PDAs
(e.g. Sharp-Zaurus, etc.)?
- Please return
a signed NDA(Non-Disclosure
- What is the
timeframe of integrating our software to demonstrate your
product and the final code frozen date?
- What is your
estimated annual volume and your preference of source or
object code licensing? One-time fee or royalty-bearing?
- What type of
microprocessor do you use?
- Would you like
us to first conduct a review and evaluation service on your
relevant spec. (system, I/O, ASIC chip, etc.) with a written
report and recommendation?
- Do you prefer
to do your own porting and integration?
- How will you
do fast (less than 10 sec. per device) production-line
screening test of the IR function of your product?
- Do you need
the external computer or printer adapters to complement your
products or retrofit your existing models?
- Are you a VAR
- Do you and
when will you need the FIR/IrDA-1.1 (4Mbps)?
Question: After completing these questions, what next?
Answer: We'll immediately respond to you with a preliminary
price quote and schedule to start the serious discussion with
Question: How ready is your IrDA Protocol Software?
Answer: We already have dozens of major international OEMs
as paid customers of our IrDA protocol software licensees in
source or object codes, in 80C51 or C codes. They are
manufacturers in the following areas: desktop and belt- mounted
portable printers, cellular telephone, pager, portable
instrumentation, portable medical monitoring devices, filed test
devices, Telecom accessories, still-image camera, modems, input
device, etc. Our software in C and other assembly codes for
115.2K bps are ready now.
Question: Why should we license from your company?
Answer: You may want to consider the following parameters:
- We have
already done the following to save you time not to re- invent
the wheel: developed the codes, assured production quality,
established inter-operability with many other leading IrDA
software and hardware products on the markets and to be
introduced, conducted various life test in different
application models by us and our OEM licensees, Established
- We'll continue
conducting life test and inter-operability test and expand and
upgrade our codes when new IrDA guidelines or additional
application layers are approved
- We are also
the leading supplier and volume leader of IrDA- compliant
hardware adapters for computer, printer, Telecom products. Our
codes are built into our hardware products to stand volume and
field test by end users. We can support your needs of these
external adapters for your products. We also understand very
well your implementation requirement to provide you with the
most suitable codes for timely integration.
- We have also
developed production-line fast screening-test software to
support our OEM licensees. We can confidently support your
needs of IrDA protocol and test software and adapter hardware
as the only IrDA Total Solution provider on the market!
- We'll continue
to lead the way as early provider of FIR (IrDA- 1.1) 4 Mbps
and IrLAN protocol software. We'll continue inter- operability
test with numerous emerging FIR-capable peripheral or
computing platform products.
problem is still unsolved, please contact ACTiSYS technical