-- Support & Downloads --
Technical Support & Trouble Shooting Guide
ACTiSYS Corporation is dedicated to providing our customers with the best support during and after the sale. Please fill out this
Tech Support Form so we can support you expeditiously.
NOTE1: Please provide basic data when inquiring support:
1) Dongle serial number with the prefix?
2) Year/date purchased?
3) From whom you bought /bundled?
4) Your other IR device (type/brand/model) you want to link to?
5) Your Operating system/ver.#: Windows(XP/7/8/10?) / Surface / WinCE / Mac / iOS / Android?
Software Downloads
ACT-IRx24UN series
(IR224UN/424UN, IRx24UN-Li, IRx24UN-LN, IRx24UN-L+; IRx24UN-Lx-LE series)
Drivers for Mac OS, Windows (32 & 64 bit); WinCE; & Linux (Note: Shares the same driver for ACT-IR1x0UD/-vx family & ACT1-201)
| For Win 7/8/10 OS, (Compatible Driver for those IR adapters which their SN# prefix starts with "UN" or "LI"). |
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number that is not "UN" or "LI". In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data) |
| For Win 7/8/10 OS, (Compatible Driver for those IR adapters which their SN# prefix starts with "TA"). |
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data) |
| For Mac OS X 10.1x driver |
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data) |
ACT-IR2000UL / IR4000US
User's Driver & Manual for Windows XP/Vista/Win7/8/10
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data)
ACT-IR2002UL / IR4002US
IR2002UL/IR4002US Drivers & Manual
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data)
Note: If you use IrDA-OBEX, these USB-IrDA adapters support Win7/8/10-32 and 64 bit.
But, if you use IrDA-IrComm, you'll need IrComm2K (free software from 3rd party) for all Windows O.S., including Win7-32 bit.
However, IrComm2K does Not support 64bit. then please use ACT-IR100UD/ACT-IR100UD-v2/IR100UD-v3, the Intelligent USB-IrDA adapter which is our once-for-all solution.
ACT-IR2012UL
IR2012UL Drivers & Manual
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data)
Note: If you use IrDA-OBEX, these USB-IrDA adapters support Win7/8/10-32 and 64 bit.
But, if you use IrDA-IrComm, you'll need IrComm2K (free software from 3rd party) for all Windows O.S., including Win7-32 bit.
However, IrComm2K does Not support 64bit. then please use ACT-IR100UD/ACT-IR100UD-v2/IR100UD-v3, the Intelligent USB-IrDA adapter which is our once-for-all solution.
ACT-IR100UD / IR120UD / IR100UD-v2 / IR100UD-v3
ACT-IR100 UD/ IR120UD/ IR100UD-v2/ IR100UD-v3 Drivers & Manuals
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data)
ACT-IR200L / IR220L / IR220L+
Windows 7/8/10 Driver
Please contact tech-support@actisys.com for the driver (for some old IR adapters the IC used inside is EOL, with no driver support.
This can be identified by your IR adapter serial number. In such a case there will be no Windows 10 driver, may need to buy new IR adapter with new IC inside).
(Please See NOTE1 above for providing your basic data)
Windows User Manual - for IrDA use
ACT-IR100M / IR100MP / IR100MU
ACT-IR100Mx Series (100M/100MP/100MU) User Manual
