|-- Technical Support
& Trouble Shooting Guide --
ACTiSYS Corporation has provided this online section of trouble shooting guidelines for
your review. In order to save yourself valuable time, please review
them before contacting our technical support team.
Printer Adapter FAQ
- Q: What
operating systems will the IR100M work in?
Answer: The ACT-IR100M is
compatible with the following operating systems, Win 3.1, Win 95,
Win 98, and Windows 2000.
- Q: How do I
reset the hardware for the IR100M?
Hardware Reset for ACT-IR100M
Plug in all cables to
100M. Make sure that the printer is powered.
Make sure that the power
LED on the 100M is lit up red. Then, plug and unplug the AC
adapter on the 100M side then plug it back in. You should hear
the sound on the 2.0 driver of losing the 100M then regaining
the 100M after plugging the device back in.
- Question: How do
I reset the software for the IR100M?
Software Reset for ACT-IR100M
1. In Win 95/98 control
panel, double click the infrared icon.
2. Go to
"options" in the infrared monitor.
3. Uncheck the top box.
Go to the bottom and "apply" your adjustment.
4. Close infrared
monitor. Option it up again, and go to "options".
5. Check the top box,
all boxes will become checked. Go the bottom and apply the
6. You have just
disabled and then enabled the IR monitor.
- Question: How do
I print files from my laptop or IrDA equipped computer?
via Infrared Devices for Windows User
1. Follow the application
note 3.1 to setup the infrared device ACT-IR210L(ACT-IR220L).
2. If you have the IrDA
equipped printer, skip to step5. Otherwise, you have to use
3. Connect the printer
cable to the ACT-IR100M and use the external AC adapter to supply
4. Use another cable
connect the other side of ACT-IR100M and the PC system that you
may to print through the cable.
5. Setup up the printer as
an infrared printer.
a). Open the
"Printer" folder in the "Setting" menu of the
"Start" menu. b). From the list of installed printer
click on the printer that the ACT-IR100M is connected to or the
printer with IrDA equipped. c). Choose "Properties" in
the "File" menu. d). You need to go into the
"Detail" index. e). In the "Print To The Following
Port" dialog box choose LPT3 (infrared printing). f). Click
"OK". g). Click on "Set as Default Printer"
and Click on "Close".
6. Make the
ACT-IR210L(ACT-IR220L) point to the infrared head of ACT-IR100M(or
point to the infrared equipment of your infrared equipped printer)
and go into any Windows application and you can print via infrared
- Question: I have
installed everything as prescribed. Why doesn’t it work?
Troubleshooting the ACT-IR100M
1. Check the AC adapter.
Make sure it is firmly attached to ACT-IR100M and to the wall
outlet. Also it should be 7.5V-12V, inside positive.
2. Check the path
between ACT-IR100M and your portable PC. Make sure there are no
obstructions. The ACT-IR100M and your portable PC should be
3. Check the infrared
driver communication port setting on your portable PC. Make sure
there is no conflict between your infrared device and other
devices such as a mouse, a modem.
4. Check the printer
setting on your portable PC. Make sure it is using an infrared
If the problem is still
unsolved, please contact ACTiSYS technical support.
- Question: What
products is the IR100M Compatible with?
problem is still unsolved, please contact ACTiSYS technical